Frequently Asked Questions

After we leave your home from a deodorizing or carpet protecting session, you may notice that it stays wet for longer than your average run of the mill cleaning. This is attributed to the fact that we are saturating your carpet with a product, and we are NOT sucking it back up. We want these products to soak into your carpet fibers deeply so they can be effective. But, we do place air blowers on the carpet so that it can aid it in drying faster. We also leave booties for you and your family so that nothing will get tracked around. 

Oh no! You’ve gotten a dreaded red stain on your carpets! Fear not- we are going to be able to help you. However, take a few measures for success before we get there by doing the following: Use a white (only white) clean cloth to blot it up as much as possible. Get some hot water and put part of this on your rag and blot it up again as best as possible. Take another DRY white cloth and blot that. Once our cleaning specialists have arrived they will fully remove the stain. 

 When we come into your home, our last intention is to damage anything in the least. Therefore, we take precautionary steps to shield your walls from our hoses by placing corner guards on the walls that our hoses pass by. Below is a photo of what they look like. 

  You may have called our company because your pet has left an unbecoming odor in your home, and you wish to correct that. So when you call our offices, it will help to tell whomever you are speaking with that you are dealing with Pet Oduor Issues so that our specialists can come properly equipped! Usually, the problem can be corrected by simply deodorizing the carpets prior and after they are cleaned. However, sometimes it can actually be the venting system or even the walls that are the troublemakers- luckily there are products we can put in your venting system that will help kill the smell. It is recommended that during the cleaning process to open the windows for about an hour so that new fresh air can circulate through your home. 

 You may find yourself wondering why our prices seem to be a bit higher than your average sign on the roadside carpet cleaner- well, the answer can be summed up relatively easily- you get what you pay for! A majority of carpet cleaners use what is referred to as a portable machine, which is a small unit that they bring into your homes to clean your floors. However, we at PG Clean & Restoration, we pride our company in having the most modern methods of extraction and having clean and tidy vans on the road. We have quality, well maintained truck mounts for hot water extraction so you can be sure that we are going to do a stellar job in your home. We strive to go above and beyond in quality and excellence-  your satisfaction is our top priority. If you were buying a piece of furniture for your home, you would probably want to spend a little more on it so that it would not only be comfortable, but so it would last longer than just a few months to a year. Having your carpets cleaned is no different- you pay a little more for the quality so that it is done right and it will last more than a few days or weeks.   

We know you have a busy life, and we want to provide you a service as fast and effectively as possible. There are several factors when considering how long it may take for us to clean your home- the biggest factor would come down to how much space we have to cover in one session. Naturally, smaller areas will take less time. The condition of the carpet and the treatment you are asking us to do also factors in. Normally, in a standard set up to break down with up to 5 areas take about an hour and a half for us to treat. If you have time constraints or something causing you to have to leave, consider breaking up treatments, or even have us come at a later or earlier date. We can even perform our services while you are not at your home.  

 If you have carpet installed in your home, it is pretty standard to expect that you’ll have them cleaned. In the event that something about your carpet is defective, it is doubtful that a cleaning will void your warranty- however, it is a good idea to consult the manufacture before jumping to that conclusion. Make sure you do plenty of research before you purchase anything.  

If you have carpet installed in your home, it is pretty standard to expect that you’ll have them cleaned. In the event that something about your carpet is defective, it is doubtful that a cleaning will void your warranty- however, it is a good idea to consult the manufacture before jumping to that conclusion. Make sure you do plenty of research before you purchase anything.  

 At least once a week you should vacuum to offset dust mites, to prevent matting (depending on what vacuum you use), and just pick up loose dirt and soil that accumulates from daily traffic and use. 

 While we love having your business, we do want your carpets to stay clean for as long as possible! So here are a few tips to keep your carpet looking its best in between cleanings.

-Vacuum regularly. Dirts and oils can accumulate, and this will give your carpet a dingy appearance.
-Wear your socks as often as possible. Our feet collect a lot of dirt and hold a lot of oil and dead skin. This will cause your carpet to brown, and even vacuuming can’t pick up everything.
-Use our free bottle of spotter on the small stains that happen between your cleanings.
-Also, remember, it is not a requirement to have your entire house cleaned every time that we come- sometimes its just the high traffic areas that need some extra attention.

Here is a list of some of our favorite vacuums for you to try out:  

Dyson V8 Origin Extra Handstick Vacuum Cleaner

Shark HydroVac Pro XL Cordless 3-in-1 Cleaner

LG CordZero A9 Ultra Kompressor Handstick Vacuum Cleaner with Power Drive Mop

 At PG Clean & Restoration, we know emergencies do happen. That’s why we offer 24/7 emergency for flood extraction. We do have an emergency fee of $150, however. Please make sure you know what your deductible with your insurance company is, as this particular damage can get quite expensive depending on the extent of it and the particulars.    

 We are pleased to be able to offer you the service of dehumidifying-
our prices for these services begin at $69 and go up.  

 After PG Clean & Restoration leaves your home once we’ve completed our cleaning job, we will provide you and your loved one's booties to walk around in while the carpet is still drying. This is completely fine and will bear no effect on the carpets. Drying time varies depending on carpet types. Approximately 2 hours is average drying time.  

 When we come to your home to clean your carpets, we want to do the best possible job. However, in certain areas of your home, you will experience a high volume of traffic such as hallways and stairs. These areas, even after a heavy-duty cleaning, can have the potential to stay discolored. These areas experience extreme wear and tear, and sometimes the carpet can become too damaged to be fully restored to what they were. You can help prevent this by wearing socks around the house versus shoes and vacuuming regularly. 

 While we are cleaning your carpets, you’ll notice that we put your furniture on tabs, or even blocks to separate them from the actual floor- we suggest leaving them put for 24 full hours after we finish cleaning. This is for a few reasons- for one, any moisture that is absorbed into your furniture’s legs will easily stain your carpet. Also, the indentations your furniture leaves will return immediately if the carpet dries with that kind of contact on it. These are steps you can take to prevent more headache!  

 Though carpet and floors are our ‘main game’, we do also provide world-class upholstery cleaning as well. Furniture is comprised of a wide variety of fabrics, materials and construction in contrast to carpet, so you have to know what you’re getting into before attempting to provide this service. Our PG Clean & Restoration specialists will evaluate your furniture before cleaning, giving it a fiber inspection to determine the type of fabric that will be cleaned and the best method to do so. We begin by vacuuming your furniture in order to remove dust and dirt, any crumbs, coins, or loose items. It also gives the specialists a chance to note any rips, tears or stains in the fabric. We then spray our specialized cleanser on any spots and then use a coarse horse-hair brush on problem spots. We take special care to give your pillows extra treatment as they are the most used thing on a piece of furniture. Finally, we use a hot water vacuum and rinse to really cleanse the furniture to the core. After we have wrapped up, we will leave fans on the furniture to help speed up the drying process.  

 Not at all. We go through a rigorous cleaning process, taking our time to pay attention to detail. We go through a two process clean, which means we clean it twice and dry it twice for maximum coverage. Some high traffic areas may require extra attention, so we may clean them more than the standard two runs. We use a entirely safe, non-toxic special rinse product that ensures the longevity of your cleaning. Once we reach the drying processes, we use air blowers to help dry faster and deeper into the carpets. When we wrap up, we do leave booties for you and your loved ones to wear in the event that light moisture still remains on the carpets. Our customers are our main priority, which is why we offer you a guarantee of 100% satisfaction and if anything at all wakes back up after our cleaning, we will come back to you and clean it at no cost at all to you.  

 Not at all. We go through a rigorous cleaning process, taking our time to pay attention to detail. We go through a two process clean, which means we clean it twice and dry it twice for maximum coverage. Some high traffic areas may require extra attention, so we may clean them more than the standard two runs. We use a entirely safe, non-toxic special rinse product that ensures the longevity of your cleaning. Once we reach the drying processes, we use air blowers to help dry faster and deeper into the carpets. When we wrap up, we do leave booties for you and your loved ones to wear in the event that light moisture still remains on the carpets. Our customers are our main priority, which is why we offer you a guarantee of 100% satisfaction and if anything at all wakes back up after our cleaning, we will come back to you and clean it at no cost at all to you.  

Yes, we do! We at PG Clean & Restoration Carpet Cleaning use a special wool cleaning product on 100% wool carpets and mixed wool carpets. Cleaning wool carpet is different than cleaning standard carpets, you must be extremely careful, which is why our specialist are experienced in not only cleaning wool but as well as mixing the products that wool requires. After our specialists clean your 100% wool carpet, it may exude a certain odor, like if you get a wool coat damp, but it will go away after a few hours once it has dried fully. In the event you get any spots or stains on your wool carpet, please call us before taking any personal measures to clean it at home, as certain chemicals will cause it to set and stain permanently. .  

Yes, we do! But what is Berber carpet, you might ask? Modern industrialized Berber carpets are a modern style of carpet distinguished by a loop pile construction type that gives a similar appearance to the distinct knot of traditionally woven Berber carpets. The modern carpets usually contain small flecks of dark color on lighter shades of background colors resembling a natural undyed version of the traditional carpets. They generally consist of a plain color mix with no pattern, and are relatively cheap and durable, and popular for areas with significantly heavy use such as offices. The distinctive knot texture and appearance of traditional hand-woven Berber carpets today are generally woven in brightly colored designs that are different from other oriental rugs. Berber can sometimes be a difficult type of carpet to clean properly, and we at PG Clean & Restoration Carpet Cleaning approach the cleaning of this carpet a little different, using different safe non-toxic products and rinse. We also dry the carpet in a way so that it doesn’t brown out, becoming unattractive looking as some other companies may do. We will never leave your carpet in anything other than better shape than before we got there!   

 Yes- our foremost concern is keeping you and your family safe. We want to improve your quality of living, not interfere with it. We offer soap free cleaning products if you are interested in going that direction. What we use is a product called Procyon which is soap free, biodegradable and hypoallergenic. This product is used in many settings, including hospitals and medical facilities. In addition to this, our machines filter the water so that your carpets are being treated with safe and clean water. If you suffer allergies or any sensitivities please make sure you let our office know beforehand so that our specialists may come to your home with the correct preparations.  

 Of course you can! Before we begin cleaning, we do require a active credit card to be on file, which will cover payment if you’re not there while our specialist is. If you are leaving a specialist a key without your being there, we do ask for you to leave them specific directions when entering your home; Do you want them to lock up or leave the door open? Is there anything our specialist should be aware of? Where should our specialist leave your key once they are finished in your home? If you have pets, please for their safety and for our specialists, keep them contained and out of any cleaning zones. Also, before the specialist leaves, let us know if you would like for them to give you a call letting you know that they are exiting your home. The more information we have, the better we can serve you as our valued customer!   

When we finish our job at your home, you may notice that your carpets still hold a light amount of moisture- this is 100% normal. However, we do use air movers so that they will dry faster than without them. Also remember, some areas may take a little longer if we have had to do multiple runs on high traffic areas- we want to leave your carpet the best possible condition. Our specialists will however leave a few pairs of booties for your and your loved ones to wear around the house until the carpet has finished drying entirely.  

 We at PG Clean & Restoration Carpet Cleaning understand that there are a wide variety of things that customers can be sensitive to- which is why we pride ourselves in have several options for you in regards to soap free, hypoallergenic products. We offer a product called Procyon, which is soap free, biodegradable and hypoallergenic which is primarily used at hospitals and other medical facilities. In addition to this, our machines filter the water that is used so you can be sure that we are using unspoiled water on your carpets. Please make sure to mention all allergies or sensitivities you have to our office while you’re booking your appointment with us! 

 Sometimes accidents happen- but PG Clean & Restoration is here to help. If you have blood stains on your carpet, we will be able to remove it. When you contact us, you must describe the kind of blood it is, and how long it has been on the carpet; if this blood is associated with a crime scene you are required to disclose that information to us. If you find that we are not able to come as soon as you would like, try treating the blood at home with ice cubes. Carefully blot the blood with the ice cubes and then use a white rag to clean up. Repeat this as needed. Again, if this does not work, we do have speciality methods to extract blood from your floors 

 Once we are finished cleaning your home, we will leave a bottle of our Premium Spotter- a signature product of ours here at PG Clean & Restoration. This 12 ounce bottle of spotter is great for in-between cleans, and our chemist has developed the product to be entirely safe and non-toxic for your home, leaving a pleasant light citrus scent behind. If you run out, feel free to call us to order more directly, or just ask your specialist while they are at your home about it.

Directions:

1. Remove excess spill with absorbent towel.
2. Use as it comes from the bottle and apply fluid onto the stain.
3. Lightly brush or rub using a white clean absorbent towel.
4. work from outside to center.
5. For stubborn spots, repeat procedure.
6. Blot area with clean absorbent cloth to remove excess moisture.
7. If stain still down not come out, call our offices at 0277824677